Questions to Ask Your Mover in Advance

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It’s not unusual for movers to have unique and specific instructions. Some moving companies require all items to be packed in bubble wrap. Why bubble wrap? Who knows? Each moving company has their own stipulations and it’s always best to find them out before the last minute. Ask these questions to potential movers before you make the decision of who to hire.

• Does the mover have a registration number with the Federal Motor Carrier Safety Association and a US Department of Transportation number? Movers who travel across state lines should have these numbers.

• If you are moving long-distance, ask for a quote per pound. If you are moving less than 100 miles, ask for an hourly rate quote. Be sure to ask about any additional travel fees or any other charges. Long-distance moves may incur flight, storage-in-transit or transfer fees that are not included in the rate.

• If you are contacting a large moving service, ask if they hire subcontractors. If so, you should ask for the names and phone numbers of the contractors and contact them yourself. Ask for company name, phone numbers and references.

• What are the details of the mover’s insurance policy? Insurance coverage for your belongings should be provided at no extra cost. The type of coverage the company holds may dictate how you will be required to pack. For example, you may be required to pack all breakables in bubble wrap and upholstered items in shrink wrap. Make sure you ask what policies apply before you hire the company.

• How long has the moving company been in business? Of course, there are excellent movers who have only been in business for a few months and questionable movers who have been in business for decades. In general, look for a service that has been in business for at least three years.

• Ask for references and find out if there are any current complaints in mediation or if there have been any in the past. (The company probably won’t provide details but should mention outstanding issues). You can also check out the mover yourself through the Better Business Bureau or consumer-advocacy sites, www.movingscam.com and www.movingadvocateteam.com.

• When can the mover come to your current home to give you an estimate? Estimates vary from rates because they are based on your specific location. By having the mover come to see your current and future home, you will avoid possible last-minute fees for extra stairs or moving heavy furniture.

• What forms of payment does the mover accept? Many movers will only accept cash or money orders.

• How do you stay in contact with the mover? Make sure you have a way to contact the company up until the day of the move and throughout the moving process.

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